CUSTOMER SATISFACTION IS 100% GUARANTEED

• All returns will be accepted within 30 days from ship date. See policy for inkjet/toner cartridges.
• All returns are subject to 15% restocking fee. Shipping and handling is non-refundable.
• Any product that has been used more than 50% will be evaluated and/if credit due, will be issued on an individual basis.
• All purchases made through a retail store must be returned to the place of purchase.
• Purchases made directly through our website or customer service department may be returned directly to us.
• To return a product, you will need to obtain a Return Authorization Number (RA#) prior to returning the item. Please call 866-424-1901.
• Return product to:
  
  The Brand Network, Inc.
  Attn: Returns Dept,
  12425 Mills Avenue, Unit A7
  Chino, CA 91710

INKJET/TONER CARTRIDGES POLICY:

• All remanufactured inkjet/toner cartridges, are covered by a 45-day warranty from the shipment date.
• Prior to returning your cartridge, you will need to obtain a Return Authorization Number (RA#). Please call 866-424-1901.
• Return the cartridge with a note including your name, address, phone number, order number, description or sample of the problem.
• No replacements or credits will be issued without a returned cartridge, cartridges that are less than half full, cartridges without the Universal label, or when the cartridge has been tampered in any way.
• Return your cartridge in a plastic bag to:
  
  The Brand Network, Inc.
  Attn: Returns Dept,
  12425 Mills Avenue, #A7
  Chino, CA 91710

Our professionally REMANUFACTURED cartridges use the original manufacturer's brand inkjet/laser cartridges body which have been used, cleaned, tested and recharged with our own premium Ink/toner. The original manufactures have not manufactured, sponsored or approved of the recharging of these cartridges. We are solely responsible for this product.

NOTE: All packages received without a RA# number on the outside of the package will not be processed and will be returned to sender.